Privacy Policy

Privacy Policy

Q Living Inc. (hereinafter referred to as "Q Living") complies with all laws and regulations regarding the protection of personal information, and implements and maintains the following measures to ensure the proper use and management of personal information. Personal information" as used in this policy, handling, etc., and in relation to personal information protection, means information about individual customers that can be used to identify specific customers by name, address, date of birth, telephone number, e-mail address, place of employment, bank account, or other description contained in the information (information that can be easily cross-checked with other information and thereby identify specific customers). Personal information requiring special consideration (information that identifies a specific individual, such as a conversion of a specific individual's physical characteristics), as well as personal identification codes (information that identifies a specific individual, such as a conversion of a specific individual's physical characteristics), medical history, criminal history, the fact that a customer has suffered harm due to a crime, and other information that does not cause unjust discrimination, prejudice, or other disadvantages to the customer, Personal information requiring special consideration (personal information that includes medical history, criminal history, facts that have been criminally harmed, and other descriptions specified by government ordinance as requiring special consideration in handling to prevent unjust discrimination, prejudice, or other disadvantages to customers). However, the term "personal information" shall be used to refer to matters specific to each type of personal information.

Basic Stance

In order to implement the Personal Information Protection Policy, we recognize the importance of personal information and will work to ensure that personal information is handled appropriately by ensuring that our employees, contractors, and other related parties are familiar with the Personal Information Protection Law, internal rules, and other relevant regulations.

2. respect for personal information

We will clarify the purpose of use of personal information and obtain personal information in an appropriate and fair manner within the scope necessary to achieve that purpose (in any case, we will obtain the consent of the customer with respect to personal information requiring special consideration). We will not handle personal information beyond the scope necessary to achieve the purpose of use.

3. clarification of the purpose of use

We will acquire personal information in a lawful and fair manner by clearly indicating, notifying, or publicly announcing the purpose of use of personal information and other necessary matters at the time of acquisition of personal information.

4. proper management and use

The Company shall implement appropriate security management and take necessary preventive and corrective measures to prevent unauthorized access, theft, loss, destruction, falsification, and leakage of personal information. When outsourcing the handling of personal information, we will appropriately manage and supervise to ensure proper security control. If the Company intends to use personal information beyond the scope of the purpose of use, the Company will notify the person in advance and obtain his/her consent before using the personal information.

5. provision of information to third parties

We will provide personal information we have acquired to third parties such as owners, management companies, subcontractors of management services, and business partners of the coliving facilities, lodging facilities, dormitories, and housing facilities that we operate or are entrusted with. However, personal information requiring special consideration will be provided to third parties only after obtaining the prior consent of the customer within the scope stipulated by government ordinance.

6. disclosure and correction of personal information

We will promptly respond to requests for disclosure, correction, suspension of use, etc. of personal information in our possession within a reasonable scope after confirming the identity of the individual.

Response to complaints and consultations regarding personal information

The Company has established a Personal Information Consultation Desk to handle complaints and consultations regarding personal information. Please contact the Personal Information Consultation Desk below by mail, e-mail, or telephone for complaints and consultations regarding our Personal Information Protection Policy and handling of personal information. Please note that we will not be able to respond to requests made in person. Please note that we may not be able to respond to your request if we are unable to confirm your identity.

Personal Information Disclosure Consultation

Q Living Inc.
701 Villa Bianca, 2-33-12 Jingumae, Shibuya-ku, Tokyo 150-0001, Japan

TEL ●03-6805-0696
(Telephone hours: Monday through Friday 10:00 a.m. to 5:00 p.m. except national holidays and year-end and New Year holidays)

E-mail info@qliving.jp

... and upwards

Privacy Policy

Definition of Personal Information

Personal information is information that relates to an individual customer and that can be used to identify the user by name, address, telephone number, e-mail address, etc. that comprise the information. Personal information also includes information that cannot be used alone to identify a user, but can be easily cross-checked with other information to identify the user as a result of such cross-checking.

Purpose of use of personal information

We will use the personal information we receive for the following purposes

• Screening, provision of occupancy services, and utilization for community success at coliving facilities that the company is contracted to manage.
• Providing information to owners and management companies of coliving facilities that we are contracted to operate
• (including invitations to events that we sponsor, co-sponsor, sponsor, park, or cooperate with)
• Billing, reimbursement, and payment management related to service use
• Distribution of e-mail newsletters, campaign information, and vacancy information
• Statistical analysis to understand, improve, and develop the use of facilities and services of the Company and its business partners
• Research and analysis for marketing activities, customer trend analysis and product development, etc.
• Interview and survey requests for customers who have agreed separately
• Other actions deemed necessary for the provision of services on this website in relation to the above.

Disclosure and provision of personal information to third parties

In principle, we will not disclose or provide personal information entrusted to us to any third party without the consent of the customer. However, the following cases are excluded.

• If the customer is determined to be detrimental to a third party
• Disclosure of personal information in accordance with legal or other requests
• When there is an explicit request from the customer himself/herself to disclose or provide the information to a third party
• When it is necessary to improve public health or protect property, and it is difficult to obtain the customer's consent.
• When we transfer the relevant business to a third party or merge with another company
• When outsourcing work to a printing company, system development and operation company, etc. for the execution of business.　In such cases, we will ensure that the contractors comply with our privacy policy so that they cannot use personal information for any purpose other than the performance of their duties.
• When a court, public prosecutor's office, police, bar association, consumer affairs center, or other organization with equivalent authority requests disclosure of personal information.
• When the Company deems it reasonably necessary for the provision of this service.

Use of Cookies, etc.

In order to provide better service to our customers, we may obtain and use cookie information and other information from our customers. You can disable cookies by changing the settings on your web browser. However, if you disable cookies, you may not be able to use some of the functions of our services. This website uses Google Analytics, an access analysis tool provided by Google.

About Google Analytics

Some of our pages use Google Analytics, a service provided by Google, Inc. When you use Google Analytics on our site, Google collects, records, and analyzes your visits to our site based on the cookies we issue. The information collected, recorded and analyzed by Google Analytics does not contain any personally identifiable information. Google Analytics does not collect, record, or analyze any personally identifiable information about you, and such information is controlled by Google in accordance with Google's Privacy Policy. Please see the Google Analytics Terms of Service page and the Google Policies and Terms page for more information regarding these terms.

Policy Changes

This Privacy Policy is subject to change without prior notice. The revised policy will be effective from the time it is posted on this site, unless otherwise specified by this site.

Person responsible for management of personal information

This website is committed to the appropriate management and improvement of personal information, with Koichi Murata, President of Q Living Inc. as the personal information manager.

Disclosure, Correction, Suspension of Use, etc. of Personal Information

For requests for disclosure, correction, suspension of use, etc., or any other questions regarding personal information, please contact the Personal Information Disclosure Consultation Desk as described in the Personal Information Protection Policy at the following address.