privacy policy

Q Living Co., Ltd. (hereinafter referred to as "our company") complies with laws, regulations, and other standards regarding personal information protection and implements and maintains the following initiatives to ensure the appropriate use and management of personal information. Regarding this policy, handling, and personal information protection, "personal information" refers collectively to information about an individual customer, including name, address, date of birth, telephone number, email address, place of employment, bank account, and other descriptions that can be used to identify a specific customer (including information that can be easily matched with other information to identify a specific customer), personal identification codes (information that can identify a specific individual, such as a translation of a specific individual's physical characteristics), and sensitive personal information (personal information that includes medical history, criminal history, criminal harm, or other descriptions designated by government ordinance as requiring special care in handling to prevent unfair discrimination, prejudice, or other disadvantage against the customer). However, the individual terms for each type of personal information will be used to refer to matters specific to that type of personal information.

1. Basic posture

In order to implement our Personal Information Protection Policy, we recognize the importance of personal information and will endeavor to ensure the appropriate handling of personal information by thoroughly informing our employees, contractors, and other related parties of the Personal Information Protection Act and our internal regulations.

2. Respect for personal information

We will clarify the purpose of use of personal information and acquire personal information by appropriate and fair means within the scope necessary to achieve that purpose (in the case of sensitive personal information, we will only acquire it with the consent of the customer in question). Furthermore, we will not handle personal information beyond the scope necessary to achieve the purpose of use.

3. Clear indication of purpose of use

When acquiring personal information, we will clearly indicate, notify, or publicly announce the necessary matters, such as the purpose of use of the personal information, and acquire the personal information in a lawful and fair manner.

4. Appropriate management and use

We will implement appropriate security management to prevent unauthorized access, theft, loss, destruction, falsification, and leakage of personal information, and will take necessary preventive and corrective measures.If we outsource the handling of personal information, we will properly manage and supervise it to ensure appropriate security management.If we use personal information beyond the scope of the intended use, we will notify the individual in advance and obtain their consent before using the personal information.

5. Provision to third parties

We will provide the personal information we collect to third parties, such as owners, management companies, management contractors, and business partners of co-living facilities, accommodation facilities, dormitories, and residential facilities operated or contracted by us. However, with regard to sensitive personal information, we will only provide it to third parties with the prior consent of the customer within the scope stipulated by government ordinance.

6. Disclosure and correction of personal information

We will respond promptly to requests for disclosure, correction, suspension of use, etc. of personal information held by us within a reasonable scope after verifying the identity of the requesting party.

7. Response to complaints and inquiries regarding personal information

We have set up a consultation desk for inquiries regarding personal information to respond to complaints and inquiries regarding personal information. For complaints and inquiries regarding our personal information protection policy and the handling of personal information, please contact the personal information consultation desk listed below by mail, email, or telephone. Please note that we cannot respond to requests made in person at our company. Please also note that if we are unable to verify your identity, we may not be able to respond depending on the content of your request.

Personal information disclosure consultation desk

Q Living Co., Ltd.

Villa Bianca 701, 2-33-12 Jingumae, Shibuya-ku, Tokyo 150-0001

03-6805-0696 (Telephone reception hours: Monday to Friday 10:00 to 17:00, excluding public holidays and the New Year holidays)

info@qliving.jp

End

Privacy Policy

Definition of Personal Information

Personal information refers to information about an individual customer that can identify the user based on the name, address, telephone number, email address, etc. In addition, even if the user cannot be identified by that information alone, information that can be easily collated with other information and can thereby identify the individual customer also falls under the category of personal information.

Purpose of use of personal information

We will use personal information entrusted to us for the following purposes:

• Screening of co-living facilities operated by our company, providing tenant services, and utilizing them for community success
• Provision to owners and management companies of co-living facilities operated by our company
• To send various communications and notices related to the use of the service (including contacting you with invitations to events hosted, co-hosted, sponsored, park-related, or cooperative events hosted by our company).
• Billing, settlement and payment management for service usage
• Distribution of email newsletters, campaign information, and vacancy information
• Statistical analysis to understand, improve, and develop the usage status of our company's and our partner's facilities and services
• Survey and analysis for marketing activities, customer trend analysis, product development, etc.
• Requesting interviews and surveys from customers who have given separate consent
• Other actions related to the above that are deemed necessary to provide the services of this site

Disclosure and provision of personal information to third parties

In principle, we will not disclose or provide personal information we hold to third parties without your consent, except in the following cases:

• If we determine that the customer will cause harm to a third party
• When disclosing personal information based on legal requirements
• When the customer explicitly requests disclosure or provision to a third party
• When it is necessary for the improvement of public health or the protection of property, and it is difficult to obtain the customer's consent
• When the Company transfers the relevant business to a third party or merges with another company
• When outsourcing business operations to printing companies, system development and operation companies, etc., we will ensure that the outsourced companies adhere to the protection of personal information to ensure that personal information is not used for purposes other than the execution of business operations.
• When disclosure of personal information is requested by a court, public prosecutor's office, police, bar association, consumer center, or other organization with equivalent authority.
• When the Company reasonably determines that it is necessary to provide the Service

Regarding the use of cookies

In order to provide better service to our customers, we may collect and use customer cookie information, etc. in our services. Customers can disable cookies by changing their web browser settings. However, disabling cookies may prevent you from using some of the functions of our services. This site uses Google's access analysis tool, "Google Analytics."

About Google Analytics

Some of our pages use Google Analytics, a service provided by Google, to understand how our customers visit our site. When you use Google Analytics on our site, Google will collect, record, and analyze your visit history to our site based on cookies issued by our company. We receive the analysis results from Google and understand how our customers visit our site. The customer information collected, recorded, and analyzed by Google Analytics does not include any information that can identify a specific individual. In addition, this information is managed by Google in accordance with its privacy policy. For more information about these terms, please see the Google Analytics Terms of Service page and the Google Policies and Terms page.

Policy Changes

This privacy policy may be changed without prior notice. The changed policy will take effect from the time it is posted on this website, unless otherwise specified by this website.

Person in charge of managing personal information

This site will endeavor to properly manage and improve personal information, with Koichi Murata, Representative Director of Q Living Co., Ltd., as the person responsible for managing personal information.

Disclosure, correction, suspension of use, etc. of personal information

For requests for disclosure, correction, suspension of use, etc. of your personal information, or other questions regarding personal information, please contact the Personal Information Disclosure Consultation Desk listed in the Personal Information Protection Policy.